Privacy Policy
This Privacy Policy describes how Kerstin Francis – Life Coach (“we”, “us”, or “our”) collects, uses, and protects personal data collected from individuals (“you” or “your”) who visit our website www.kerstinfrancis.com or book a session with us. We are committed to ensuring that your personal data is protected and respected.
Who We Are
Kerstin Francis – Life Coach is a life coaching business based in the United Kingdom. We provide online life coaching services to individuals.
What Personal Data We Collect
- Visit our website
- Book a session with us through Calendly
- Contact us through our website or email
- Your name
- Email address
- Phone number
- Date and time of booked sessions
- Any additional information you provide to us during our coaching sessions
How We Use Your Personal Data
- To provide you with life coaching services
- To communicate with you about your booked sessions
- To respond to your enquiries and provide customer support
- To improve our services and website
Lawful Basis For Processing
- Your consent (when you book a session or contact us)
- Our legitimate interest in providing you with life coaching services
Sharing Your Personal Data
- Calendly, our booking plugin, which stores your booking information
- Our website hosting provider, which stores our website data
Data Security
Data Retention
Your Rights
You have the following rights regarding your personal data:
- Right to access: Request a copy of your personal data
- Right to rectification: Correct any inaccuracies in your personal data
- Right to erasure: Request deletion of your personal data
- Right to restriction of processing: Restrict how we process your personal data
- Right to data portability: Request a transfer of your personal data to another provider
- Right to object: Object to our processing of your personal data
To exercise these rights, please contact us at info@kerstinfrancis.com
Complaints
If you have any concerns or complaints about how we handle your personal data, please contact us at admin@kerstinfrancis.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Cookie Policy
What are Cookies?
Cookies are small text files that are stored on your device when you visit our website. Cookies help us to improve your experience on our website and to provide you with personalised content.
Types of Cookies We Use
We use the following types of cookies:
- Necessary Cookies: These cookies are essential for our website to function properly. They enable you to navigate our website and use its features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on our website. This information helps us to improve our website and provide you with a better experience.
- Functionality Cookies: These cookies allow our website to remember your preferences, such as your language or location. This information helps us to provide you with a more personalised experience.
- Targeting Cookies: These cookies are used to deliver targeted advertising to you based on your interests and browsing behaviour.
How To Manage Cookies
You can manage cookies by:
- Using your web browser’s cookie settings to control which cookies are stored on your device
- Blocking all cookies, but this may affect the functionality of our website
- Deleting cookies, but this may affect the functionality of our website
Cookie Consent
By using our website, you consent to our use of cookies as described in this Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.
This Privacy Policy was last updated on 19 March 2025.
By using our website or booking a session with us, you consent to our collection, use, and sharing of your personal data as described in this Privacy Policy.
If you have any questions or concerns about our Privacy Policy, please contact us at admin@kerstinfrancis.com
